Customer forms Available on Pro
Collect customer details before opening WhatsApp.
Ask for a name, email and question. Save the answers in your dashboard and include them in the WhatsApp message. Available on Pro.
What you can do
Ask before the chat opens
A multi-step form runs first, so the conversation starts with the details in hand instead of three messages spent collecting them.
Keep customer details in separate fields
Save names, emails and company details in their own fields. Export the records to a spreadsheet or send them to another app on Pro.
Every lead carries a reference
A reference code goes into the WhatsApp handoff message, so the chat and the captured record can be matched later. Export the whole set to CSV whenever you need it.
Common questions
Which plan includes lead forms?
- Pro and above. Free and Starter still take chats and use popups; the multi-step form and its CRM mapping start at Pro.
Will a form put people off?
- Keep the form short and ask only for details you need. WAButton checks email and phone formats as visitors type; it cannot verify who owns them.
Where do the leads go?
- View submitted details in your dashboard, download a CSV spreadsheet or send them to another app using a webhook. You can also enable email alerts.
Add WhatsApp to your website.
Give visitors a way to ask about your products, prices or availability. Reply from the WhatsApp you already use.
Free plan available. No credit card required.